Exchange & Return Policy
At Zaariyaa, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Exchange Policy
We offer exchanges within 7 days of receiving your order.
To be eligible for an exchange:
- The item must be unused, unworn, and in its original condition.
- All original tags, packaging, and accessories must be included.
- The item must not be damaged, washed, or altered in any way.
- Proof of purchase or order number is required.
Eligible Exchange Reasons
- Wrong size received
- Defective or damaged product
- Incorrect item delivered
Return Policy
Returns are accepted within 7 days of delivery for defective, damaged, or incorrect items.
To initiate a return, please contact our customer support team with:
- Your order number
- Product photos (if applicable)
- Reason for return
Non-Returnable Items
The following items cannot be returned or exchanged:- Sale or clearance items
- Gift cards
- Customized or personalized products
- Products showing signs of use, wear, or damage caused by the customer
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, the refund will be processed within 5–10 business days through the original payment method or as store credit, depending on the payment method used.
Shipping Charges
- Shipping charges are non-refundable.>
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Contact Us
For exchange or return requests, please contact our customer support team and provide your order number for faster assistance.
We appreciate your trust in Zaariyaa and are committed to providing the best shopping experience possible.
