Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our products, select your preferred item, size, or color, add it to your cart, and proceed to checkout. Follow the checkout instructions to complete your order.

2. What payment methods do you accept?

We accept Cash on Delivery (COD) and other payment methods available at checkout.

3. How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location within Pakistan.

4. Do you offer nationwide delivery?

Yes, we deliver across Pakistan through trusted courier partners.

5. How can I track my order?

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp (if applicable).

6. Can I cancel my order?

Yes, orders can be canceled before they are shipped. Please contact our customer support team as soon as possible.

7. What is your exchange policy?

We offer exchanges within 7 days of receiving your order, provided the item is unused, unworn, and in its original condition with all tags attached.

8. Do you offer refunds?

Refunds are only available for defective, damaged, or incorrect products received. Please refer to our Exchange & Return Policy for complete details.

9. What should I do if I receive a damaged or incorrect item?

Contact our customer support team within 48 hours of delivery and provide clear photos of the product along with your order number.

10. Are your product images accurate?

We make every effort to display products accurately. However, slight variations in color may occur due to lighting and screen settings.

11. Do you restock sold-out items?

Popular products may be restocked based on availability. Follow us on social media or subscribe to updates for restock notifications.

12. How do I choose the correct size?

Please refer to the size guide available on the product page before placing your order.

13. Are your watches and jewelry covered by a warranty?

Warranty coverage, if applicable, will be mentioned on the specific product page.

14. Can I change my shipping address after placing an order?

Address changes may be possible before the order is shipped. Please contact customer support immediately after placing your order.

15. How can I contact customer support?

You can reach our support team through the Contact Us page, email, WhatsApp, or social media channels listed on our website.

16. Do you offer discounts and promotions?

Yes, we regularly offer special discounts, seasonal sales, and promotional campaigns. Subscribe to our newsletter to stay updated.

17. Is my personal information secure?

Yes. We take customer privacy seriously and use secure systems to protect your personal information.

18. Can I order multiple products in one order?

Absolutely. You can add multiple items to your cart and complete checkout in a single order.

19. What if my package is delayed?

Delivery times are estimates and may occasionally be affected by courier delays, weather conditions, or public holidays. Our support team will assist you with tracking updates.

20. Why should I shop with Zaariyaa?

We are committed to providing high-quality fashion products, reliable customer service, secure shopping, and a seamless online shopping experience across Pakistan.